Yes - Orchard Cattery can provide a basket type bed and bedding, but they are never the same as their own home comforts, it is much more comfortable for your cat to have its own bed or blanket as it will have a familiar smell to it. This will help your cat settle down quickly.

During the winter months or inclement weather we provide a snug heated pad for extra comfort for all cats at no extra cost.

It is very important for your cat's comfort and sense of security whilst they are resident in our cattery that they are subjected to the minimum of disturbance, and for this reason we follow a strict routine.

The appearance of strangers at unpredictable times of the day is stressful to cats who find comfort in routine and familiarity, so we do our utmost to ensure that disturbance is kept to a minimum, which is vital in ensuring your cats’ wellbeing.

Although our opening times may not always be to our human customer’s total convenience, our feline customers must take priority! ‘Your Cat’s Comfort and Wellbeing is Our Number One Concern at Orchard Cattery!.

We hope you appreciate that looking after customers cats is a 24/7 commitment, so after our opening hours we like to keep the majority of Sundays for our family as we are open to the public virtually all year round.

If you are back off your holiday on a Sunday then we ask you to please collect your cat on a Monday morning. Don't worry it wont cost you anymore if you collect before 10:00am. We can in special cases open the cattery earlier than 9.00am on the Monday if this helps with work commitments.

All our boarding fees as indicated on our prices page includes the following: Food, Boarding, Insurance, Heating, Litter, and VAT

Administration of medication and insulin injections are also included. No hidden extras!

To calculate your total boarding fees just simply multiply the appropriate boarding fee by the number of boarding days. For example you bring your 2 cats in on Monday 1st September and collect on Saturday 6th September to calculate the price for 2 cats x the number of days. i.e. £12 x 6=£72

We appreciate you letting us know as soon as you can. We do reserve the right to make a charge for late cancellations and no shows during peak times.

For all our cat boarders' protection, we need to see your cat's up-to-date vaccination records and vaccination history. All cats must be immunised against Feline Enteritis and Cat Flu

Please ensure the initial course of injections is completed at least 2 weeks prior to boarding.

The vaccination record must show that subsequent boosters have been administered every 12 months.

Please call us if you are in any doubt about your cat’s vaccination history.

Orchard Cattery reserves the right to refuse entry without proof of vaccination and history.

You must contact a vet and get your cat booked in for its vaccinations. We will not be able to board your cat until it has had its primary and secondary vaccinations which take about 5 weeks to complete.

Normally at least 6 months old - Kittens must also be fully vaccinated before entry to this or any other cattery. They are usually at least 13 weeks old before their vaccination course is complete. Young kittens are still in the process of settling into their new home and learning toilet training, so boarding before 6 months can disrupt home routine and training at an important stage. We give special attention to young kittens to make sure they settle in well and feel stimulated and cared for. Please contact the cattery if you are at all concerned.

All chalets have a covered outside run area so they are free to come and go as they please. During winter months they may be shut in over night to preserve the heat inside.

Our units are cleaned, disinfected and sprayed with a feline friendly virucide prior to your cats arrival and then freshened on a daily basis. Litter trays are cleaned as soon as they become soiled.

If you are delayed for any reason, please let us know as soon as possible. We will try to leave your cat in the same chalet where booking commitments allow. In rare instances during peak periods they may have to be moved to another chalet.

Yes, All cats eventually get older and we have many cats that have been coming to us for a long time so Orchard Cattery is very capable of looking after your elderly cat.

Yes, We have many customers who have disabled cats or cats with special needs. We have adapted chalets to to cater for disabled cats. Please call us if you have any concerns.

We try our best to keep your cat on a diet it is used to at home and have for many years provided Hills Science Plan, purely for its nutritional qualities. It's a dry food and most cats like it, however if your cat prefers not to eat this then we provide a range of other food as well as wet meats from well known brands. Or if you prefer, you can bring in your own food.

All special dietary requirements are noted on your cats boarding form. Our staff makes sure these are administered daily, or as specified. Please bring special/prescription diets with you clearly labelling your requirements.

Meal times are twice each day, but if your cat needs small meals often this is also catered for, young kittens and the very old would normally be fed three times, but if your cat needs small meals simply let us know at the time of booking, or when you and your cat arrives at our cattery.

All medical conditions must be explained at time of booking. Please bring medication with you, clearly labelled. Medication should be in veterinary dispensed containers with your cat’s name on it. We do not charge for administering the medication. Please advise the Cattery in advance of arrival that your cat will require medication during its stay.

All cats are checked very regularly, paying attention to appetite, drinking, toilet habits and behaviour, this allows us to spot trends quickly and take action promptly. Therefore it is Very Important You Tell Us About Your Cats Medical History.

We have an isolation unit where we can accommodate any cat who appears to be ill whilst awaiting veterinary advice, We will endeavour to contact your Veterinary practice as they have your cats records.

If however we are unable to get your cat to your practice we have the support of our local veterinary practice who we have a very good working relationship.

Before treatment is decided you and your own vet will be consulted. We will always do our utmost to contact the owner should your cat need to see a vet.

Please ensure you provide the cattery with an up to date Emergency Contact telephone number.

This is something Orchard Cattery is considering. We have carried out this service on a few occasions in the past 12 months and will be developing this service further in the coming year. There will be an additional mileage charge for this service. Should you require this service please enquire at the cattery and we will be able to advise.

Orchard Cattery wants all of its customers, human and feline to be happy with the cattery and the service it provides. If we have failed somewhere please bring it to our attention and we will endeavour to put it right. Please Email Us